Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Responsibility for the daily management of the operation in all terminals, through coordinating staff resources to fulfil service standards for all customer airlines. You will ensure that ground handling is delivered safely, on time and consistently in line with service level agreements to include high level of customer service at all times

Main accountabilities include:

Commercial and operational responsibilities

Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards, complying with the Health & Safety at Work Act 1974 and revisions
Promote and actively encourage just culture. and ensure the accurate reporting of all accidents and incidents incurred whilst on duty and entered into MORSE
Ensure that all staff are fully trained in line with our Airline operating procedures, Menzies AGOM and comply with directives set by both DFT and CAA.
Orientates the FOH department around company values (S.P.I.R.I.T) and puts them into practice.
Ensure that all staff have been briefed on all audit findings and all necessary actions (CARs) have been implemented.
Ensure shifts work together, one team with clear communication of daily objectives and goals
Effective delivery of our customers SLA's
Effective communication both verbal and written, to include daily briefings to the team
To effectively manage customer airlines violations such as immigration, GSR and ASR's potentially involving costs
Demonstrate the ability to handle critical issues and irregularities efficiently
Any other reasonable duty as requested

Functional responsibilities

Ensure maximum utilisation of agreed staff resources and adapt to all airline requirements in line with internal budgets
Ensure the integrity of operation is maintained through effective staff allocation utilising planning and analytical skills
To report all station and airport related delays and implement corrective actions
Ensure that all staff adhere to the company uniform standards to include PPE where needed
Effective Delivery of all HR policies and process in accordance with company procedures to include disciplinary, absences and grievances
Performance Management to the level of disciplinary under the guidance of Passenger Services Manager and Human Resources
To be the first point of contact for general staff queries
Personal coaching and development through effective performance management and appraisal
To monitor and generate revenue for all customer airlines in line with their policies.

Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

Full compliance:

o Health & Safety

o Training

o Equal Opportunities

o Harassment

o Data Protection

o Security

Remain up to date with all station notices relating to policies and procedures
Remain up to date with all relevant operational, systems and Customer Service training
Maintain a safe and secure working environment at all times
Comply with the Company's open, fair, and honest reporting culture

Professional Standards

Respectful, supportive and friendly approach
Clear and honest communication
Passionate and driven
Flexible and understanding of changing priorities and situations
Punctual and reliable
Confident and focused

Qualifications and Experience:

Applicants for the TL position must have at least two (2) years of service/experience in the Passenger Services, and knowledge of aviation services.
Excellent leadership and people management skills
Strong communication skills
Forward thinking, analytical and planning skills essential
Aptitude to develop the departmental team, succession planning and re-engineer business processes as demanded by changes in the business.
Communication and diplomacy skills used to direct/persuade/influence others.

Must be flexible and willing to work in shifts covering 24 hours

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values, which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [ 16 Sep 2025 ].

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