Passenger Services Team Leader

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The role is responsible to support the team to ensure exceptional customer service and on time assistance to all passengers and their baggage for arriving and departing customer airlines. Furthermore, the role requires to work with team and supervisor in relation with check in, boarding, lounge, meet & assist and mishandled baggage or delivery as per the departmental / client airline's standard operating procedures. In addition, perform other related duties as directed by the immediate superior

What you will be doing

• Assign schedules, monitor work, and ensure compliance to SOP; escalate operational problems and team issues wherever applicable to supervisor.
• Guide and monitor staff on all operational parameters and assist in team briefings when necessary
• Support supervisors and participate in preparation of reports and relay of timely information as needed.
• Ensure serviceability of the equipment and monitor grooming standards of team
• Monitor special/specific requirements of Airlines assigned.
• Accountable and responsible for quality, safety, security and environment management within their area of responsibilities including risk assessments and incident investigations; also responsible to report workplace hazards, near misses, incidents and accidents
• Responsible for internal and external audits in coordination with station QHSE departments and follow corrective action

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Diploma, Bachelors' degree preferable
• Minimum 3-5 years of team leading experience
• Knowledge of airline and related systems and applications, including departure control system; lounge & hospitality, food safety and standards and DGR certification.
• Customer service orientation and punctuality
• Language Skills: Knowledge of oral and written English and local language as indicated.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!