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People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey. 

Reporting to the Ramp Operations Manager, the job is responsible for the business interests and day-to-day shift operational performance of the Ramp at the LHR Airport. The role requires a strong leader with proven managerial skills.


Main accountabilities include:  

  • Responsible for assisting the Ramp Operation Managers in the day-to-day operational performance, safety, security and customer satisfaction of the product through effective support and management of the team.
  • Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
  • Promote and actively encourage just culture and ensure the accurate reporting of all accidents and incidents incurred whilst on shift, and entered into MORSE and ensure closure in a timely manner.
  • Oversee and ensure an effective communication system is in place to notify relevant staff of required information.
  • Ensure there is a robust equipment defect reporting system in place. Proveo daily checks and daily TCR status updates.
  • Check and monitor daily vehicle checks.
  • Ensure that all staff fully understand that safety is the number one priority for the company.
  • Liaise with the H&S team, create and sustain a safe working environment and culture. Ensure all staff comply with the Health & Safety at Work Act 1974 and revisions and accurate reporting of all accidents and incidents incurred whilst on duty via MORSE.
  • Liaise with the Training department. Ensure that all staff are fully trained in line with our Airline operating procedures, Menzies AGOM and comply with directives set by both DFT and CAA.
  • Represent the Company in a professional manner at all times.
  • Ensure uniform standards are maintained at all times.
  • Ensure that all staff are fully updated and informed of all operational issues, company updates and station operational notices.
  • Manage any day-to-day operational incidents – disruption management.
  • Ensure that housekeeping is maintained in all areas, including vehicles FOD check, defecting etc.
  • Ensure that SMART Audits are performed (daily/weekly) have been completed and that staff have been briefed on all failures and all necessary actions (CARs) have been completed.
  • Ensure a positive and clean working environment is upheld.
  • Any other reasonable request and duties.
  • Orientates the Ramp around company values (S.P.I.R.I.T) and put them into practice.


Qualifications and Experience


  • Substantial operational management/supervisory experience.
  • Experience and knowledge of aviation services, in particular ramp handling operations.
  • Ability to communicate successfully at all levels, whilst leading and motivating a growing workforce.
  • Excellent leadership and people management skills.
  • Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
  • Good knowledge of GSE.
  • Aptitude to develop the departmental management team, succession planning, and re-engineer business processes as demanded by changes in the business.
  • Developed communication and diplomacy skills used to direct/persuade/influence others.




Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.  We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.  Where everyone feels valued and can reach their full potential.  

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.  Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here


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London Heathrow Airport
Room L0.100, Terminal 2 - The Queen's Terminal, London Heathrow Airport, Hounslow, Middlesex, United Kingdom, TW6 1EW
  • Salary:
    Commensurate with skills and experience
  • Location:
    London Heathrow Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week:
  • Closing Date:
    17 April 2023