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People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Deliver high performance standards around all aspects of ramp handling, meeting the requirements of our customers and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.

The primary function of the role is to provide leadership, direction and operational support to ensure safe, efficient and effective Ramp operations at Sydney International Airport. The delivery will be consistent with the expectations of all regulatory bodies and customer airlines' expectations/SLA's, whilst also ensuring adherence to company objectives, policies and procedures.


Candidate requirements

  • Provide leadership, direction and operational support to all staff involved in the delivery of ground handling services, to ensure effective daily operational performance whilst adhering to all safety, security and customer requirements.
  • Regular and ongoing operational, safety and financial reporting, to ensure compliance and continual improvement. This will include safety audits through SMART and incident reporting through MORSE.
  • Maximise service delivery while constantly managing costs to maximise profitability.
  • Planning and implementation of manpower requirements and ongoing cross-skilling/training needs.
  • Ongoing monitoring of staff performance and attendance, coordinating and conducting probationary performance appraisals.
  • Ensure all safety related incidents are reported and resolved in a timely manner, including liaising with Operations Manager with regards to disciplinary and corrective actions where necessary.
  • Building strong airline customer relationships by ensuring that SLA's and standards are maintained and raised by continual improvement.
  • Establish and maintain strong working relationships through professional and efficient written and verbal communication with all internal and external stakeholders, customers, colleagues and airport authorities.
  • Work with Return To Work Coordinator to ensure suitable duties are adhered to.
  • Additional duties or projects as delegated by the Ramp Services Operations Manager and Ramp Services Manager.

Safety, Security and Compliance

The majority of risks can most effectively be identified, controlled and managed at operational level. It is therefore essential that the Station and Operational Business Unit Managers assume the role of Coordinator of Health and Safety and ensure the following:

  • Responsible for local adherence, day-to-day administration, operation and implementation of the SMS
  • Managers under their control understand and put into effect the company health and safety policy.
  • Unit Management are fully aware of their safety duties and are acquainted with the types of hazards that may be encountered in the working environment.
  • With support from the Regional Health and Safety Manager and General Manager, appoint sufficient numbers of Safety Officers and assess their performance in compliance with the company health and safety policies and best practice.
  • They assist managers in the effective resolution of any health and safety problems that may be referred to them, and bring to the attention of higher authority at once such matters that cannot be achieved at their own level.
  • Stimulate and maintain interest in health and safety matters throughout area of responsibility and ensure that managers understand that health and safety management should be given foremost priority against any other management function.
  • Support the Regional Health and Safety Manager with all the necessary commitment required to ensure corporate health and safety aims are achieved.
  • Produce reports and provide information to the Regional Health and Safety Manager as and when required.
  • Understand the company health and safety policies and ensure these are implemented within the unit with the same diligence and priority as any other management function.
  • Employees under their control receive adequate training, information, instruction and supervision to enable them to conduct their work activities safely and are encouraged to work safely at all times.
  • Employees under their control understand and put into effect their own responsibilities and duties detailed in the company health and safety policy.
  • Employees know the location of appointed persons to take charge of first aid, first aider's, first aid facilities and fire procedures in case of emergency.
  • All accidents, incidents and near misses are properly reported, investigated and recorded, and take such measures to prevent a recurrence of the accident/incident/near miss.
  • Assist corporate management and Regional Health and Safety Management in their investigations following an accident/incident, and take such measures recommended by them to prevent a recurrence of the accident/incident.
  • All machinery or equipment are suitable for the intended task and are maintained in a safe condition, safety rules are observed and high housekeeping standards are sustained.
  • Health and safety procedures, notices and policies are displayed, understood and up-to-date, and any additional information received regarding health and safety matters is communicated to employees promptly.
  • All new employees undergo induction training in relation to the health and safety policy, unit safety rules and procedures, and written records are kept of such training. Additional and refresher health and safety training should be carried out periodically for all staff.
  • All vehicle and machinery operators are trained and certified by competent examiners and authorised by unit managers to operate the equipment. A list of authorised operators should be displayed on staff notice boards.
  • Regular inspections of the unit are carried out to assess risk in order to ensure that working conditions are satisfactory.
  • Suitable and sufficient risk assessments are carried out regularly of the significant hazards to which any employee, visitor or contractor may be exposed. Records of risk assessments should be kept reviewed and updated periodically to reflect any significant work changes.
  • Regular fire drills are carried out, along with regular inspections of the location and availability of fire equipment and condition of fire exits, with details recorded in a "Fire Logbook".
  • All members of own management team are fully conversant with their duties to the end that health and safety may be properly maintained during any periods when the manager may be absent.
  • Competent managers/supervisors/employees are appointed/nominated to deal with fire, first aid, incident/accident reporting and safe keeping of the ‘Incident/Accident Report Book'.
  • Matters of health and safety at work are the subject of regular staff meetings.
  • Control all waste in accordance with local requirements.
  • At all times the Group Health and Safety Policy Statement is displayed, and that the policies that form this manual, together with training and maintenance records, are readily available for inspection by local authorities (e.g. Fire Service, Airport Authority, HSE if a UK business unit, etc).
  • Attend such courses as may be arranged for the purposes of further training in health and safety matters.
  • Inform the Health & Safety Standards Department and the Regional Health and Safety Manager of all incidents, accidents and dangerous occurrences/near misses.
  • Inform the regional Health and Safety Manager of all local authority and Fire Authority visits, including all visits from which a written report does not emerge.
  • All ground operations are supervised and controlled
  • Operations are conducted in accordance with applicable regulations and requirements of customer airlines in addition to internal standard
  • Support the companies Fair & Just Culture

You can find these detailed in our Health and Safety Manual


Qualifications and Experience

  • Demonstrated capability with computers including working knowledge of all Ramp and Baggage systems, including SMART, MORSE, RSMS and Microsoft Outlook and Excel.
  • High level leadership and managerial abilities.
  • Apply a detailed knowledge of company policy and procedure.
  • Interpretation of EBA.
  • Strong interpersonal and communication skills.
  • Excellent organisational and time management skills.
  • High level attention to detail.
  • High level customer service delivery.
  • Strong work ethic and positive attitude.
  • Hold and maintain valid Cat 2 ADA.
  • Hold and maintain valid state drivers licence.
  • Hold and maintain valid ASIC.



Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.


Application instructions

Please click apply now. The closing date for submissions is 9 June 2023.

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Sydney International Airport
Level 3, Suite 3-1215, Mascot, Sydney, Australia, 2020
  • Salary:
  • Location:
    Sydney International Airport
  • Region:
    New South Wales & Australian Capital Territory
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week:
  • Closing Date:
    9 June 2023