Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

To manage and oversee RAMP service, under the management of the Airport Operations Manager. Ensure high levels of performance, with special focus on Safety & Security, On Time Performance. Maintain high staff motivation and good customer relations.

Main Accountabilities

• Responsible for day-to-day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Manual, Security manual and according to international aviation standards.
• Promote an open reporting culture.
• Ensure staff punctuality and hours approval in Kronos.
• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
• Ensure all staff wear PPE and the Menzies Uniform policy is followed.
• Ensuring there is active and effective Ramp equipments (GSE) management, including oversight of maintenance provider, defect reporting system and GSE checks.
• Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training and development.
• Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
• Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
• Accountable for ongoing day to day management to an approved business plan.
• Ensuring that operational manuals and relevant documents are up to date and are accordingly distributing among the staff.
• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
• Support Health & Safety Committee by ensuring briefing and safety checks are completed
• Suggest, elaborate and document LOPs when considered necessary. Take part of the conf call.
• Provides report incident and accident in MORSE.
• Provides reports as required to the Station Manager.
• Provides leadership to the operations team, developing their skills.
• Work shifts as required by the business.
• Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
• Create and maintain accurate staff database.
• Responsible for planning & rostering the correct amount of manpower to cover the NCE RAMP, while complying with the budget provided by the Station Manager as well as meeting the Customer SLA requirements and complying with the CLA and national/regional regulations.
• Responsible for allocation management of the department, including the following:
• Planning and resource management within the short term and immediate period
•  Covering all customer movements within the service level agreements
• Communication of employee status to supervisors, duty manager and deputy manage (sick/absences/overtime)
• Coordinating employee breaks and ensuring working hours kept within legal limitations
• Reactive planning to off schedule activity
• Business continuity during operational disruption
• Central communication point
• Operational monitoring and adaptive planning
• Proactive planning
• Monitoring skill/resource requirement
• Rotation of staff activity.

Safety, Security, WellBeing and Compliance:

ALL employees have a responsibility and duty whilst at work to:
•    Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
•    Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance' attitude towards drugs, alcohol and psychoactive substances. 
•    Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
•    Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
•    Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.
•    Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in the HSE and Security manuals.
•    Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
•    Fully understand the Company Health & Safety and Security policies.
•    Attend training courses as may be arranged by the Company

Qualifications and Competencies and Experience

• Deputy Manager / Duty Manager experience.
• French and English speaking
• Good knowledge of GSE.
• Able to communicate effectively with senior level personnel.
• Conversant with international airline ramp handling procedures, international aviation safety and security procedures, and Menzies ramp, safety and security procedures
• Aptitude to develop the departmental management team, succession planning and re-engineer business processes as demanded by changes in the business
• Good command of IT tools (MS office).

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact bernadette.andrieux@menziesaviation.com for further informatio