Ramp Services Supervisor

Where teamwork goes further

When you’re one of our team, you’ll play a vital part in every customer’s journey.

The part you’ll play

To assist the Duty Manager in the day-to-day running of the Ramp Team. You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. You will ensure that our ground handling is delivered safely, on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.

  • To safely consistently deliver the highest possible level of customer service at all times.
  • Leading by example and taking responsibility and accountability of a Ramp Team.
  • Maintaining effective communications with Line Management, the dispatcher and your team.
  • To ensure equipment checks are carried out on stand before each turn round.
  • To always follow all processes involved in Triple A Regulations.
  • To be on stand in plenty of time for all turnarounds and to ensure the team are briefed on all safety requirements, and where this isn’t possible, communicate the reason to line management.
  • Must be pro-active in all areas by forward planning and taking responsibility for the job in hand which includes team briefings.
  • Carry out a FOD inspection on the stand and our vehicles pre and post turn round.
  • To ensure that none of the staff members approach the A/C until engines are spooled down, anti-collision lights are off, and chocks are in place. Staff should be at the head of stand until they are given the thumbs up by the Lead Agent or Dispatcher.
  • Ensure that all holds are checked before loading and that H1 remains open for the duration of the turn round.
  • When placing the baggage onto the Aircraft the Bag tags are checked for (date, flight number, destination, that the sticker has been removed from each bag tag and that they are counted onto the aircraft).
  • Commenting any discrepancy/safety issues to the dispatcher who’ll record them on the dispatch report card and request a GSR (Ground Safety Report/MORSE) is raised.
  • Never load without a LIRF and always ensure that the A/C is loaded in accordance with LIRF and sign off with clearance from the TCO, highlighting any deviations.
  • To ensure that all hold nettings are secured before door closure/departure.
  • To ensure that you and your team handle all bags with care and all last minute bags are reconciled and communicated to the dispatcher before door closure.
  • To ensure that our ground handling is delivered safely, on time and consistently, within the constraints of the Aircraft Ground Operating Manual (AGOM).
  • To ensure that the belt loader stays on the A/C until given the thumbs up to remove by the TCO.
  • To maximise the utilisation of staff on all turns not just the one you’re on.
  • Promote a professional image at all times applying the Company Uniform Standards.
  • To understand and operate all equipment effectively and correctly and in line with the relevant training given.
  • Ensure the team report all GSE defects.
  • Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
  • Any other reasonable duty as requested by the Duty managers, Assistant Managers and Dispatchers. 

What you’ll need to bring:

  • Demonstrable experience working as a Ramp Agent with a thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships.
  • Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
  • Demonstrate ability to lead, coach and develop staff.
  • Ability to work within a pressured environment and must be flexible to adapt to changing demands.
  • Team player with strong interpersonal skills.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.


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Manchester Airport
Room 40094, Ground Floor, Terminal 3, Manchester Airport, Manchester, United Kingdom, M90 1QX
  • Salary:
    £11.20 per hour
  • Location:
    Manchester Airport
  • Region:
    North West England
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: