Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Lead and supervise a team of ramp operators in loading and unloading of baggage and/or cargo transiting, arriving and departing on commercial aircraft at Baghdad airport.  Deliver excellence in performance and enforcing overall good working practices throughout your shift in accordance to company policies and procedures at all times.  This role includes operating aircraft Ground Service Equipment (GSE) for aircraft turn rounds.   

Main accountabilities include:

Commercial and operational responsibilities

• Evaluate procedures and processes making recommendations for continuous improvement.
• Deal correctly and appropriately with any disciplinary issues that may arise within your team or report to your immediate supervisor.
• Ensure your team are wearing personal protective equipment at all times when working on the ramp and that they are operating in accordance with company policies and procedures with the tasks they are doing.
• Provide full cooperation with other departments that you come in contact with during operations to ensure the common goal of turning round aircraft is met in an efficient, professional and safe manner.
• Must be able to pass a pre-placement physical abilities test, hearing and vision tests

Functional Responsibilities

• Delegate members of your team in the following duties: Marshalling aircraft to stand, coning and chocking, Positioning and connecting of GPU if required, positioning and operating other GSE as required, aircraft pushback procedures.  Any other duties given by your supervisor in adherence to Menzies Aviation global procedures and policies.  
• Reporting all delays, incidents and accidents to your supervisor. 
• Report any faults or irregularities with equipment, facilities or processes to your Supervisor.
• Monitor and report any absenteeism within your team.
• To sign and verify aircraft documents. i.e. Interpreting correctly, the Load Information Report (LIR) and to sign it if and when required
• Assume the role as an On Site Demonstrator for your team assisting the training department in training of the operators in specific duties
• This role includes responsibility for security of the aircraft and ERA under wing.  Security procedures adhere to company policies also airport regulations and procedures.
• Carry out checks of the stand prior to aircraft arrival.
• Any other reasonable request.

Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

• Full compliance:

o Health & Safety

o Training

o Equal Opportunities

o Harassment

o Data Protection

o Security

• Remain up to date with all station notices relating to policies and procedures
• Remain up to date with all relevant operational, systems and Customer Service training
• Maintain a safe and secure working environment at all times
• Comply with the Company's open, fair, and honest reporting culture

Professional Standards

• Respectful, supportive and friendly approach
• Clear and honest communication
• Passionate and driven
• Flexible and understanding of changing priorities and situations
• Punctual and reliable
• Confident and focused

Qualifications and Experience:

• Previous airport ramp experience and knowledge is highly advantageous
• Good organizational skill essential 
• Must be able to speak English and write basic English.
• Must be reliable and punctual with organizational skills.
• Customer and safety focused.
• Flexible and with the ability to adapt to changing priorities and situations quickly.
• A National driving licence  

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [20 April2025 ].