Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

In this full-time role, you will be responsible for providing high-quality IT support and troubleshooting to our employees across the region

What you will be doing

Respond to and resolve IT-related enquiries and incidents in a timely and efficient manner
Provide first-line support for a range of hardware, software and network issues
Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions
Maintain clear and accurate documentation of all support activities
Escalate complex issues to the appropriate technical specialists
Assist with the deployment and configuration of new IT equipment and systems
Provide training and guidance to users on the effective use of IT systems and applications

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Hands-on Meraki SD-WAN and Cloud Managed Security network technologies to implement and troubleshoot.
Experienced with Airport based LAN connectivity infrastructure.
Good knowledge of VLAN technologies in a multi-vendor environment.
In-depth technical skills to support VOIP systems spanning multiple countries
Deep understanding of Wi-Fi protocols/ security encryption to install, support and troubleshoot Wireless communication environments.
Working knowledge of Azure, Google and Amazon cloud SAAS products

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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