Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

The position of Resource Allocator (Front of House) will be responsible for ensuring that a high quality of service is provided and Front of House procedures are followed in order to achieve Customer SLA's whilst also maintaining H&S and Security policies and procedures. This will include communicating effectively with all departments, the FOH team, colleagues, customers and third parties.

What you will be doing

Supervises team members on duty and ensures all tasks are allocated tactically and efficiently to meet SLA.
Safeguard the health, safety and welfare of staff, customers and other visitors in compliance with the Company's Health & Safety Policy
Plan resources & equipment to ensure all FOH tasks are covered
Manage & utilise effective measurement systems to monitor the performance of your team (Work Bridge, RSMS, SMART, Mobilize, Avtura, iAirport – non-exhaustive)
Continually challenge existing practices to create improvements in all areas

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Must be proactive and forward-thinking with meticulous attention to detail and accuracy.
Must be flexible and be able to time manage their working day to ensure the effective running of the Training Department.
Work collaboratively as part of a team, with strong communication and interpersonal skills.
Have strong leadership and motivation skills
Competent in the full Microsoft Office packages.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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