Station Manager ARN

Menzies Aviation (Sverige) AB

Position: Station Manager

Reporting to: VP Scandinavia

Location: Arlanda Airport, Stockholm

We are an independent, time-critical logistics specialist serving the airline industry.

Air passengers and cargo shippers deserve the best, and our airline customers deliver it. At Menzies Aviation, we believe that the service provided in the air should be matched by the service received on the ground.

At more than 200 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them.

Our core services include; Ground Handling, Cargo, Fuelling, Executive Services and Offline Services.

As our current station manager is taking on a new scope of responsibilities within our network, we are now looking for a new station manager to join our team at Arlanda airport:

Reporting to the VP Scandinavia, the station manager is accountable for the business continuity, operational and financial performance as well as the safe & secure operations at Arlanda airport. The station’s customer base is multiple with a wide variety and complexity of operations and product offering, although the principal services provided are cargo and ground handling. The station manager must maintain a high level of staff engagement and motivation as well as good customer relations.

Main accountabilities include

  • Budget and P&L responsibility
  • Planning, organisation and direction of operational and commercial activities at the station
  • Development of policies and procedures designed to increase the efficiency and effectiveness of the station
  • Ensuring service delivery to customer airlines is in accordance with airline contracts, and within the agreed budget level.
  • Ensuring safety and security procedures are according to standards set within the Menzies network, Health & Safety Policy Manual, and according to international aviation standards.
  • Monitoring performance, and taking action to correct any shortfalls.
  • Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
  • Providing reports as required and service delivery measurements.
  • Providing leadership to the team and developing their skills.
  • Negotiating contracts with airlines and staff agreements with union officials


Qualifications and Experience

  • 5+ years of general management experience and ability to lead by example.
  • Substantial management experience in the Aviation sector.
  • Proficient knowledge of the IATA Standard Ground Handling Agreement.
  • Passionate about promoting safety & security standards as well as high quality services within the organisation.
  • Strong business acumen with a firm grasp of financial practices.
  • Proven track record on P&L accountability. Budget-responsible and driven to achieve results.
  • SLA driven to meet customer expectations by delivering excellence.
  • A strong sense of stakeholder engagement. This includes, but is not limited to: Customer Portfolio, Airport Representatives, Local CM, local third party providers.
  • Ability to develop the management team, provide succession planning and re-engineer business processes as demanded by changes in the business.
  • Ability to drive and deliver improvement plans and the relevant follow up process.
  • Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
  • Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.
  • Knowledge of local labour legislation is an advantage.
  • Good knowledge of ramp GSE.
  • Proactive approach to problem solving.
  • Flexibility around working days and hours.

Under the Airport Security Act we conduct background record checks on all employees.

Working Hours: Full time

Duration: Permanent (6 months probation period)

Start: as per agreement

Please send us your application no later than the 6th of  October 2019. Interviews will be held ongoing and therefore the position may be filled before last date of application.

For questions regarding the role, please contact Kristian Muntaner, VP Scandinavia: +46 (0) 764 967 180.

Close map
Stockholm Arlanda Airport
Stockholm - Arlanda Flygplats, Arlanda, Sweden, 190 45
  • Salary:
  • Grade:
  • Location:
    Stockholm Arlanda Airport
  • Region:
    Northern Europe
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
    Office hours
  • Hours Per Week: