Make someone's day, every day.

When you're one of our team, you'll play a vital part in every customer's journey.


The part you'll play

We are seeking hard working, committed, customer service people to deliver world class service to our airline customers. You will be an integral part of the team representing both the company and the airline to their customers and ensuring the customer service standards the airlines demand on board their aircraft start on the ground.

  • You will process customers using an automated DCS or manual system ensring full compliance with regulatory, company and airline standards
  • Always promote a professional image at all times
  • Consistently deliver the highest possible customer service at all times
  • Be able to confidently deliver the highest possible customer service at times.
  • Be able to confidently offer a ticketing service to our blue team customers.
  • You will process payments for excess baggage and accounting of monies taken
  • Re-issuing tickets on an ADHOC basis either in a voluntary or involuntary basis calculating if any additional payments on re-issued tickets are required and collect the correct amounts.
  • You will deal with disruption and irregularities with confidence and composure.
  • You will have excellent customer service skills and the ability to communicate clearly and concisely with passengers over the phone and face to face.
  • Be flexible in working in all customer service departments including check-in, departures and arrivals.
  • You will ensure that safety is never compromised
  • You will be a very proactive, forward-thinking and a trustworthy individual.

What you'll need to bring:

  • Excellent communication skills

  • Computer literacy

  • Good interpersonal relations and customer care orientation

  • Experience and knowledge of reservations and ticketing is desirable
  • The ability to work in a highly pressurized environment

  • Accuracy and attention to detail


What you'll get in return

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it's a world in itself, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.


Close map
London Heathrow Airport
Room L0.100, Terminal 2 - The Queen's Terminal, London Heathrow Airport, Hounslow, United Kingdom, TW6 1EW
  • Salary:
  • Location:
    London Heathrow Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
    6 days on - 3 days off
  • Hours Per Week: