menu close


People. Passion. Pride. This is what has driven our teams since 1833.

Join team Menzies and launch your career in the exciting Aviation Sector where no two days are the same. At Menzies, we have big ambitions and we're committed to developing our people through world class training and to provide them with a long-term career.

With a firm commitment to exceptional customer service and working to high performance standards, as a Ticket Desk Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners.

At Menzies, safety is at the forefront of everything we do. You will be expected to adhere to our safe working practices, protecting the health, safety and security of yourself, colleagues and others at the forefront of everything you do.

Your key duties will be:

  • To process in a professional and confident way to passengers questions or queries
  • New ticket sales using the Airlines reservation system
  • Issue tickets and make changes to passengers bookings when appropriate and in accordance with the relevant training received
  • Processing excess baggage payments through the Airlines reservation system and ensuring the correct accounting of monies
  • Reissuing of tickets on an ad-hoc basis, either in a voluntary or involuntary situation
  • Calculating if any additional payments on reissued tickets are required and collect the correct amounts from customer airline passengers
  • Handling disrupted passengers in accordance with our Customer Airlines policies
  • Accounting of Airline documents to ensure that our Customer Airlines revenue is maintained
  • Liaise with our customer airline representative on any ticketing issues and ensure correct procedures are maintained

As part of team Menzies, you will be fully trained and will have access to a wide range of learning and career development opportunities. A more detailed job description will be provided if you are offered a position.

Our business operates 7 days a week, 364 days of the year, so you will need to be prepared to be flexible in relation to times and days of work.

Role requirements

  • Good verbal communication skills
  • Diligent attention to detail
  • Aptitude for working with a variety of information technology
  • A full 5 year work/unemployment/education history
  • Proof of Right To Work in the UK
  • Valid Passport
  • Criminal Record Check and Airside Security Clearance (we will assist in this process)


  • Competitive salary and opportunities for overtime
  • Comprehensive induction and training plan
  • Company uniform
  • Employee Assistance Programme
  • Menzies for ME - offering discounts on cinema tickets, restaurant, lifestyle and more
  • Career development opportunities in a global organisation


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please let us know when making your application if there are any reasonable adjustments to our process that you would like us to consider.

To find out more information regarding this opportunity please contact Anna Barretta at or Amy Gore at

Close map
London City Airport
City Aviation House, Royal Dock, London, United Kingdom, E16 2PB
  • Salary:
    £13.14 per hour
  • Location:
    London City Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week:
  • Closing Date:
    19 February 2023