Overview

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 350+ airports in 60+ countries and supported by a worldwide team of over 35,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

About the Role
An exciting opportunity has arisen for an experienced Training Manager to lead and manage the training operations for a busy third-party ground handling provider based at Auckland Airport. This role is critical in ensuring operational competence, safety compliance, and customer standards are met across our Front of House and Back of House (Ramp, Baggage Make Up, Cleaning and Ramp) Teams.

Reporting to the General Manager GH Auckland, you will be accountable for the development, delivery, and governance of all operational training programs, ensuring alignment with regulatory, customer, and organisational requirements.

Key Responsibilities

Lead and manage all operational training across ground handling functions (Ramp, BMU, Cleaning, Passenger Services, and Support roles)
Ensure compliance with CAA, airport, airline customer, and company training standards
Develop, maintain, and continuously improve training programs, materials, and competency frameworks
Manage initial, recurrent, and remedial training schedules
Oversee our department trainers, ensuring appropriate qualifications and performance standards
Maintain accurate training records, audits, and reporting
Partner with operational leaders to identify capability gaps and training needs
Support safety culture through effective training and competency assurance

About You

Proven experience in a training leadership role within aviation, ground handling, or a highly regulated operational environment
Strong knowledge of aviation safety, compliance, and competency-based training frameworks
Experience managing trainers, assessments, and training governance
Excellent stakeholder engagement skills, with the ability to influence operational leaders
Strong organisational and reporting skills
Confident communicator with a proactive, solutions-focused approach

Desirable

Background in airport ground handling operations (Ramp exp would be desirable)
CAA or equivalent aviation training exposure
Adult education or training qualifications

What We Offer

A key leadership role within a fast-paced airport environment
Opportunity to shape training standards and capability across the operation
Competitive salary and benefits
Career development within a global aviation services industry

Apply Now
If you are passionate about developing people, driving safety, and supporting operational excellence in aviation, we would love to hear from you.

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