Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Co-ordination of all functions required to enable the safe, compliant, and on-time departure of aircraft within their scheduled turnaround times, in accordance with the Ground Handling Manual and company procedures. Dispatchers are responsible for ensuring the Menzies Aviation product is delivered consistently in line with service level standards set for both on-time and station performance. This includes close liaison with Load Supervisors, Ramp Team Leaders, and other operational staff who are responsible for the maintenance of safe standards, oversee ground equipment and stand conditions, and safeguard both punctuality and safety. The role also requires influencing and facilitating the consistent delivery of a “World Class” product to our customers and airline partners.

What you will be doing

To consistently deliver the highest possible level of customer service at all times.
To effectively manage an aircraft's turnaround, giving support where appropriate
Liaise with the Ramp Team Leader or Load Supervisor regarding inbound and outbound load, identifying and escalating any anticipated problems with staffing levels or equipment not already advised or resolved.
Ensure there is sufficient, serviceable equipment available to meet the flight (while not physically checking each item, the Dispatcher/TCO must confirm this with the Load Supervisor).
Ensure checks are in place to confirm the passenger arrival route is safe and ready, secured to present passengers to correct border security point, including doors open where required and appropriate
passenger supervision to access the terminal or transport safely.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Must have minimum 12 months previous aircraft dispatch experience
Must be fully qualified on minimum one airline and competent to complete a full weight and balance function on wide-bodied aircraft on a regular basis
Knowledge of ALTEA system is essential
Team player with strong interpersonal and coordinating skills with ability to influence, negotiate and communicate effectively at all levels.
Hold a current Full UK Driving Licence

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now

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