Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

To assist passengers, successfully manage and minimize customer inconvenience. To offer the highest levels of customer care and exceed passenger expectations of the airline travel experience. To minimise disruption impact on customers within the airport queuing system.

What you will be doing

To consistently deliver the highest possible level of customer service at all times
To effectively manage queues and minimize unnecessary delays on customer queuing time.
To process in a professional and confident way any Passenger questions or queries.
Ensure that all services are provided in accordance with Company Policies.
To ensure the best use of all the Company's resources and assets at all times.
Adhere to and implement the Airport Operator's policies and directives.
Marshall passenger's onto and off aircraft in a safe and efficient manner and in accordance to training received.
Report any irregularity to the appropriate body irrespective of the circumstances
Represent the Company in a professional manner at all times
Assist passengers with special needs- young, elderly, passengers with mobility problems, within the airport terminal area.
Operates special assistance equipment – wheel chairs, buggies according to certified skill range.
Assist VIP, CIP, UM, Frequent Fliers.
Any other reasonable duty as requested.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Experience and knowledge of aviation services, in particular Passenger Services.
Preferably, experience of working within the aviation industry in a similar role.
Good communication skills.
Excellent customer service skills.
Keyboard skills Preferable
Must be flexible and willing to work in shifts covering 24 hours.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now! the deadline to receive applications is 23 September 2025.

Documents