Where teamwork goes further

Responsible for the day to day supervision and coordination of the Operations Department. Lead by example whilst maintaining Health & Safety standards and excellent working practices in line with Company policy.

The part you’ll play 

  • Day to day allocation and coordination of flights as per skills required, ensuring disruption is considered
  • Customer liaison and dissemination of information regarding arriving and departing of flights
  • Ensure all airline operational requirements are met such as requesting flight plans, movement / delay messages are sent, airline systems are updated and referred to and the monitoring progress of live flights is undertaken.
  • Manage the recording and billing for Airline Customers – RSMS
  • Ensure all flight files are checked and compiled properly
  • Involvement in staff development reviews and training
  • Ensure any delays incurred by the Company and occurrences are reported to the Operations Manager
  • Represent the Company in a professional manner at all times
  • Monitor uniform standards
  • Reporting of sickness absence
  • Ensure any station delay is discussed with the relevant Manager before sending departure movements
  • Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks
  • Liaise with Airline Customers, Airport Authorities and Third Parties
  • Ensure appropriate and accurate reporting of all accidents and incidents incurred whilst on shift
  • Be familiar with all Company and Airline Ground Handling Manuals
  • Ensure all staff fully comply with Company Safety & Security Policies and Standards
  • Delegation of planning and office duties to Dispatchers
  • Ensure safety is never comprised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions
  • Any other reasonable duty as requested

What you’ll need to bring:

  • Thorough knowledge of dispatch and weight and balance
  • Ability to support, coach and motivate your team
  • Ability to perform to an excellent standard in a pressured environment and to tight deadlines
  • Possess a thorough knowledge of DfT Regulations, Health & Safety at Work Act and other compliances required
  • Knowledge of RSMS system
  • Must be pro-active and forward thinking
  • Have exceptional communication skills, be driven and self motivated
  • Must be able to demonstrate suitable experience working as a qualified dispatcher and load controller

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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Luton Airport
Rushton House, Percival Way, Airport Way, Luton, United Kingdom, LU2 9LS
  • Salary:
    £11.66 per hour
  • Location:
    Luton Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: