We have an exciting opportunity for an experienced Lounge Manager based at Cairns Airport. This role requires high performance standards around all aspects of the lounge operation, customer processing, meeting the requirements of our customers and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.

Key duties and tasks will include, but not be restricted or limited to:

  • Control the organization of work for the adequate balance between staffing and services
  • Assure efficient staffing of the lounges
  • Solve operational problems while ensuring an excellent and smooth day-to-day lounge operations
  • Assure highest quality standards in regards to Service Level Agreements, product delivery, safety/equipment, uniform standards and customer delivery
  • Preparation of the headcount budget
  • Lead, motivate, train and coach staff
  • Responsible for ordering supplies and maintaining the invoicing system
  • Develop and propose new strategies for improvement of the lounges and assure implementation
  • Assure efficient communication and collaboration of the team
  • Participate in team objectives and relevant projects at the station
  • Undertake other reasonable duties, as and when deemed necessary by your manager
  • Hold and Maintain a valid Responsible Service of Alcohol (RSA) Certificate
  • Other adhoc duties as required

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.


Relocation costs will not be provided.

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Airport Ave, , Cairns City QLD, Queensland, Australia, 4870
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