This role has full responsibility for safety, financial, leadership and operational performance of the Station. The post holder is expected to deliver excellent working relationships with all key stakeholders, customers, airport authorities and third party suppliers.  In addition, will lead and manage the performance and development of direct reports including supervisors, operators, allocators, administrators and vehicle technicians. Working as part of the wider management team, the post holder will be expected to contribute to and deliver our customer HSE and commercial business plans. 

Main accountabilities include:

  • Responsibility for the management of all operational activity for the station
  • To develop, contribute to and agree service delivery standards internally and externally.
  • Monitor and report on performance against those standards and to ensure appropriate corrective action is taken to ensure customer requirements are consistently me
  • Ensure accurate and timely reporting of incidents, accidents and near-misses as per customer and company business requirements
  • Ensure adherence to Shell Airport Operations Manual (SAOM) and address/report as appropriate
  • Ensures that product stocks are maintained at acceptable levels to meet the demand of daily airport throughputs.
  • Ensures compliance with customer and company business principles for the management of HSS&E
  • Demonstrable experience of Health, Safety & Environmental Management.
  • Responsible for regular inspections of operations according to Shell, Company and HSSE requirements. This to include regular inspections with the Supervisor and Operators.
  • Applies Company HR policies, manages employee relations and responsible for the recruitment of new personnel.
  • Manages and assists with the preparation of budgets and the raising and issue of purchase orders to suppliers and contractors.
  • Provides daily support for the needs of all administrative and operational duties required for the safe and efficient operation of site operations.

Qualifications and Experience:

  • Working knowledge of general business management
  • Demonstrable experience of Health, Safety & Environmental Management.
  • Significant experience in an Aviation Operational Management position
  • Proven experience in developing and maintaining effective working relationships, in particular with business partners, airport authorities and suppliers
  • Proven extensive experience in team leadership and development
  • Ability to work under pressure and time constraints
  • Ability to prioritise work load in order of urgency and importance
  • Excellent Communication skills written and oral needs safety adding
  • Proficient in all Microsoft applications
  • Knowledge of Fuels Technical Service
  • Knowledge of Fuels Supply / Distribution Logistics
  • Demonstrable skills and experience of Product handling and control
  • Demonstrable experience in Health, Safety, Security & Environmental Management

What you’ll get in return

In addition to a competitive salary the wider benefits of this role include, but are not limited to, opportunity to be considered for; Bonus Scheme, Contributory Pension Scheme, Life Insurance, Savings Related Share Option Scheme, Car Allowance, Private Medical Insurance, Childcare Voucher Scheme and a Long Term Disability Scheme.           

To follow aviation security requirements, working in an Airside role you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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London Gatwick Airport
North Wing, Concord House, South Terminal , London Gatwick Airport, United Kingdom, RH6 0DW
  • Salary:
    Commensurate through skills and
  • Grade:
  • Location:
    London Gatwick Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: